Welcome to Internetport's knowledge base article on accessing and using Webmail (Roundcube) through Plesk. This guide will walk you through logging into your webmail account, sending and receiving emails, and setting up email signatures.

Accessing Roundcube via Plesk

To access Roundcube, the web-based email client integrated with Plesk, follow these steps:

  1. Log in to your Plesk control panel. You can find the login URL and credentials provided by Internetport.
  2. In the left-hand menu, click on "Mail" and then select "Webmail".
  3. Choose "Roundcube" from the list of available webmail clients.
  4. Enter your full email address and password. Click "Login" to access your inbox.

Navigating Roundcube Interface

The Roundcube interface is user-friendly and includes several key sections:

  • Inbox: Displays all incoming emails.
  • Sent: Shows sent messages.
  • Drafts: Stores unsent or saved drafts of emails.
  • Junk: Contains spam and unwanted emails.
  • Trash: Holds deleted emails until they are permanently removed.

Sending Emails

To compose a new email, click the "Compose" button in the top menu. Follow these steps to send an email:

  1. In the "To" field, enter the recipient's email address.
  2. Enter a subject for your email in the "Subject" field.
  3. Type your message in the body of the email.
  4. To attach files, click on the paperclip icon and select the file from your computer.
  5. Click "Send" to dispatch your email.

Receiving Emails

Emails are automatically downloaded into your inbox. To read an email:

  1. Select the email from your inbox.
  2. The email will open in a new window or tab, allowing you to view its contents.

Setting Up Email Signatures

Email signatures are useful for adding contact information and disclaimers. To set up an email signature:

  1. In the top menu, click on your name or email address to open settings.
  2. Select "Identities" from the dropdown menu.
  3. Click on the identity you want to add a signature to (usually your main email).
  4. In the "Signature" field, type or paste your desired signature. You can use HTML tags for formatting if needed.
  5. Click "Save" to apply the changes.

Troubleshooting

If you encounter issues accessing Roundcube or using its features:

  • Login problems: Ensure you are using the correct email address and password. Check for typos or case sensitivity.
  • Email not sending/receiving: Verify your internet connection and check if there are any server issues by contacting Internetport support.
  • Signature not appearing: Make sure you have saved the signature correctly. Test by composing a new email to see if it appears at the bottom.

If these steps do not resolve your issue, please contact our customer support team for further assistance.