This guide will walk you through configuring Microsoft Outlook 2019, 2021, and 365 to use IMAP for receiving emails and SMTP for sending emails with Internetport's mail servers. By the end of this tutorial, your email client should be fully set up to send and receive messages securely.

Step-by-Step Configuration Guide

Before You Begin

Ensure you have the following information ready:

  • Your full Internetport email address (e.g., username@internetport.se)
  • Your password for your Internetport email account

Setting Up IMAP and SMTP in Outlook 2019/2021/365

  1. Open Microsoft Outlook.
  2. Click on the File tab, then select Add Account.
  3. In the Add Account window, enter your full email address and password. Click Connect. If Outlook does not automatically detect settings, proceed to the next step.
  4. Select Manual setup or additional server types, then click Next.
  5. Choose POP or IMAP, then click Next. Select IMAP as the account type.
  6. In the Incoming mail server field, enter: imap.internetport.se
  7. In the Outgoing mail server (SMTP) field, enter: smtp.internetport.se
  8. Enter your full email address in the User Name field.
  9. Select More Settings, then click on the Outgoing Server tab. Check the box that says My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.
  10. Go to the Advanced tab.
  11. In the Incoming server (IMAP) field, enter: 993, and select SSL/TLS from the dropdown menu.
  12. In the Outgoing server (SMTP) field, enter: 587, and select TLS from the dropdown menu.
  13. Click OK to close the More Settings window.
  14. Click Next in the Add Account window. Outlook will test your account settings.
  15. If all tests are successful, click Finish.

Troubleshooting Common Issues

If you encounter issues during setup or while using your email client, try these troubleshooting steps:

  • Authentication Failed: Double-check that the username and password are correct. Ensure you're using the full email address as the username.
  • Server Not Responding: Verify that you have entered the correct server addresses and ports. Check your internet connection.
  • Emails Not Receiving: Make sure IMAP is enabled in your Internetport account settings. Contact support if necessary.

If these steps do not resolve your issue, please contact Internetport customer support for further assistance.