If you're experiencing issues with your vacation home subscription, this guide will help you troubleshoot the problem. The most common solution is to restart your fiber box, and if that doesn't resolve the issue, we'll show you how to contact support.
How to troubleshoot
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Step 1: Reset your fiber box
Locate the reset button on your fiber box and press it to restart the device. This resolves most connectivity issues.
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Step 2: Contact support if the problem persists
If restarting the fiber box doesn't solve the problem, reach out to our support team:
- Phone: 0650-402000
- Email: support@internetport.se