To use the 3CX app as a softphone on your various devices, you need to follow some simple steps. This guide helps you install and configure the app on Windows, Mac, Android, and iOS. You can connect to your 3CX server using a QR code or through manual configuration.
1. Download the 3CX App for Your Platform
Step 1: Visit the App Store
Go to the respective app store on your device and search for "3CX". Here you can find versions for Windows, Mac, Android, and iOS.
Step 2: Install the App
Click install or download to get the 3CX app on your device. Follow the instructions in the store to complete installation.
2. Get Provisioning Link or QR Code from 3CX Admin
Step 1: Log into 3CX Admin Console
Use your credentials to log in to your 3CX Admin Console.
Step 2: Go to User Settings
Navigate to the section where you can manage user settings and select the user who will connect via the app.
Step 3: Generate QR Code or Get Provisioning Link
Here you find the option to generate a QR code or get a provisioning link used for configuring the app.
3. Configure App on Windows and Mac
Step 1: Open 3CX App
Click the 3CX icon in your program menu or desktop.
Step 2: Scan QR Code or Paste Provisioning Link
Use the app's function to scan the QR code or paste the provisioning link you retrieved into the displayed field.
Step 3: Complete Configuration
Follow the instructions in the app to complete configuration. You may need to enter additional information based on your settings.
4. Configure 3CX on Android
Step 1: Open Google Play Store
Go to Google Play Store and search for "3CX" to download the app.
Step 2: Install App
Click install to download and install the app. Follow the instructions in the store to complete installation.
Step 3: Scan QR Code or Paste Provisioning Link
Once installed, open the app and use the function to scan the QR code or paste the provisioning link you retrieved.
Step 4: Complete Configuration
Follow the instructions in the app to complete configuration. You may need to enter additional information based on your settings.
5. Configure 3CX on iPhone (iOS)
Step 1: Open App Store
Go to App Store and search for "3CX" to download the app.
Step 2: Install App
Click install to download and install the app. Follow the instructions in the store to complete installation.
Step 3: Scan QR Code or Paste Provisioning Link
Once installed, open the app and use the function to scan the QR code or paste the provisioning link you retrieved.
Step 4: Complete Configuration
Follow the instructions in the app to complete configuration. You may need to enter additional information based on your settings.
6. Test Calls and Check Status
Step 1: Initiate a Test Call
Use the app to call a test number or another user in your organization to verify connectivity.
Step 2: Check Status Indicators
Check that the status indicators in the app show you are correctly connected to your 3CX server. This may be a green dot or other indication that you are online.
7. Troubleshooting: App Not Connecting
- Check that your device has internet access and that there are no firewall protections blocking the connection.
- Try scanning the QR code again or pasting the provisioning link to ensure configuration is correct.
- Check that your 3CX server is up and running. You can contact support if you have doubts about this.
For more help connecting your 3CX server to Internetport SIP trunk, see the article Connect 3CX Server to Internetport SIP Trunk.
If you still have issues connecting your 3CX app, you can create a new ticket via Internetport Support.