If you're experiencing one-way audio issues during calls—either you can't hear the other person or they can't hear you—this is usually resolved by restarting your IP telephony equipment. Follow the steps below to troubleshoot the problem.
How to fix it
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Step 1: Restart your IP telephony box
Disconnect the power cable from your IP telephony box.
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Step 2: Wait 30 seconds
Leave the device unplugged for approximately 30 seconds to ensure it fully powers down.
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Step 3: Reconnect and wait for startup
Plug the power cable back in and wait for the device to fully start up. This may take a minute or two.
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Step 4: Test your call
Make a test call to verify that the audio issue is resolved.
Still having problems?
If the issue persists after restarting your equipment, please create a ticket on the customer portal or contact us at 0650-40 20 00 for further assistance.