To cancel a service with Internetport, you can easily manage the termination through the customer portal. Please note that there is a standard 1-month notice period unless otherwise agreed upon in your service agreement.

How to do it

  1. Step 1: Log in to the customer portal

    Access the Internetport customer portal using your login credentials. You can find a link to the portal on our website or by searching for "Internetport customer portal" in your preferred web browser. If you have forgotten your password, click on the 'Forgot Password' link and follow the instructions to reset it.

  2. Step 2: Navigate to service termination

    Once logged in, locate and click on the termination of service option in the menu. This is usually found under 'My Services' or a similar section. If you are unsure where to find it, look for options related to 'Cancel Service' or 'End Subscription.'

  3. Step 3: Select the service to terminate

    Choose which service you want to cancel from the list of your active services. You might see a summary of each service, including its start date, current plan details, and any additional services bundled with it. Make sure you select the correct service to avoid any confusion.

  4. Step 4: Choose termination date

    Select when you want the service to end, keeping in mind the 1-month notice period. The system will usually automatically calculate the earliest possible cancellation date based on your agreement terms. If you need to cancel earlier than this, check with our customer support team as they might be able to accommodate your request.

After selecting your termination date, review all details carefully before confirming the cancellation. Once confirmed, you will receive a confirmation email outlining the cancellation process and any final charges or refunds applicable. If you have any questions or need further assistance during this process, our customer support team is available to help via phone, email, or live chat.