Your first invoice typically covers a longer period because our fees are invoiced in advance. The invoice specifies the billing period and which services are included. Additionally, your first invoice may contain one-time costs such as setup fees or equipment purchases (for example, IP telephony hardware or a telephone box).
What's included in the first invoice
- Advance payment: Service fees for the upcoming billing period
- Prorated charges: Partial period from activation date to next billing cycle
- One-time fees: Setup costs, installation fees, or administrative charges
- Equipment purchases: Hardware such as IP phones, routers, or telephone boxes
How to review your invoice
Check the invoice details to see:
- The billing period covered by each line item
- Which services are being charged
- Any one-time costs listed separately
If you have questions about specific charges, contact our billing department for clarification.