When you move to a new address, you can usually transfer your existing broadband service with you. This ensures continuity of your internet connection without needing to sign up for a new subscription. However, there are some important steps and considerations to keep in mind to make the process as smooth as possible.
How to transfer your service
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Step 1: Notify Internetport of your move
Contact us to report your change of address. You can do this in two ways:
- Create a case in the customer portal by logging in, navigating to the "Support" section, and selecting "Create Case." Fill out the form with your new address details and preferred moving date.
- Call us at 0650 - 40 20 00. During the call, be prepared to provide your account number or personal identification along with your new address and moving date. This information will help us process your request more efficiently.
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Step 2: Provide your new address details
When you contact us, make sure to provide your new address and your preferred moving date. We will check if our service is available at your new location. It's also helpful to let us know if there are any specific installation dates or times that work best for you. If you have a new phone number, provide it so we can keep you updated via text or call.
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Step 3: Await confirmation
We will confirm whether your broadband service can be transferred to your new address and inform you of any next steps or potential changes to your service. This may include a change in package options due to differences in available services at your new location. We will also provide you with an estimated installation date for your new connection.
Additional Tips
- Check Availability: Before moving, check if Internetport offers service at your new address to avoid any disruptions in your internet access.
- Prepare Documentation: Have all necessary documents ready, such as proof of identity and the new lease agreement or purchase contract for your home. These might be required during the setup process.
- Contact Neighbors: If possible, let your neighbors know about your move and when you expect Internetport to install the service. This can help if there are any issues with access to your new property.
- Keep in Touch: Stay in regular contact with our customer support team to ensure everything is proceeding as planned. If you encounter any problems, don't hesitate to reach out for assistance.
By following these steps and tips, you can seamlessly transfer your Internetport broadband service to your new address, minimizing downtime and ensuring a smooth transition.