If you're experiencing slow speeds or poor connection quality, this guide will help you troubleshoot the issue systematically. Start by restarting your equipment, then test with a direct connection, and finally contact support if needed.

How to troubleshoot

  1. Step 1: Restart your equipment

    Unplug the power cable from both your fiber modem and your router. Wait one minute, then plug the devices back in and wait for them to start up completely. Test your connection to see if the problem is resolved.

  2. Step 2: Test with direct connection

    If you still have problems, connect a computer directly to your fiber modem using an ethernet cable. This bypasses your router and helps identify whether the issue is with your router or the fiber connection itself.

  3. Step 3: Contact support

    If the problem persists after testing with a direct connection, create a case in our customer portal and we will help you troubleshoot further.

    You can check for current operational disruptions in your area at: https://internetport.se/status