If your broadband connection isn't working, start by restarting both your fiber modem and router. This simple step resolves many common connectivity issues. If the problem persists, follow the troubleshooting steps below to isolate and resolve the issue.

How to troubleshoot

  1. Step 1: Restart your equipment

    Unplug the power cable from both your fiber modem and your router. Wait one minute. Then plug the devices back in and wait for them to start up completely. Check if the problem is resolved.

  2. Step 2: Test with direct connection

    If you still have problems, connect a computer directly to your fiber modem using an ethernet cable. Use a different cable than the one connected to your router to rule out cable issues. Check if the connection works.

  3. Step 3: Contact support

    If the problem persists, create a support ticket in our customer portal and we will help you troubleshoot further.

Check for service disruptions

You can check current service disruptions in your area here: https://internetport.se/status