Bredband
11 articles
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Termination
If you need to cancel your broadband service with Internetport, you can do so easily through the customer portal. There…
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I'm not getting over 100mbit even though I have a higher speed on my broadband.
If your speed tests show speeds capped at 100 Mbit/s despite having a faster broadband connection, the issue is likely …
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Is there an outage?
If you're experiencing connectivity issues, follow these steps to check if there's a known outage affecting your area b…
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I have payment defaults, can I still order broadband?
Yes, you can order broadband even if you have payment defaults. We always perform a credit check because connecting a b…
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Can I bring my internet with me when I move?
When you move to a new address, you can usually transfer your existing broadband service with you. This ensures continu…
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Can I change the speed of my broadband?
You can upgrade or downgrade your broadband speed at any time to match your needs. Changes are typically processed quic…
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I just ordered broadband. How long will it take before it starts working?
Depending on how the city network works, it can take between 1-5 working days (with reservation for longer waiting time…
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Does a router come with the broadband order?
No, a router is not included as standard in the subscription. You can choose to buy a router that we have selected that…
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Low/Poor Speed
If you're experiencing slow speeds or poor connection quality, this guide will help you troubleshoot the issue systemat…
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Can I get a public IP address?
A public IP address allows your devices to be reached from anywhere on the internet. This is useful if you need remote …
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Mitt bredband fungerar inte.
If your broadband connection isn't working, start by restarting both your fiber modem and router. This simple step reso…