Bredband
20 articles
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Termination
If you need to cancel your broadband service with Internetport, you can do so easily through the customer portal. There…
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I'm not getting over 100mbit even though I have a higher speed on my broadband.
If your speed tests show speeds capped at 100 Mbit/s despite having a faster broadband connection, the issue is likely …
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Is there an outage?
If you're experiencing connectivity issues, follow these steps to check if there's a known outage affecting your area b…
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I have payment defaults, can I still order broadband?
You can order broadband even if you have payment defaults. We always perform a credit check because connecting a broadb…
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Can I bring my internet with me when I move?
When you move to a new address, you can usually transfer your existing broadband service with you. This ensures continu…
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Can I change the speed of my broadband?
Yes, you can change your broadband speed – up or down as needed. There is no self-service for this in the portal; just …
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I just ordered broadband. How long will it take before it starts working?
Depending on how the city network works in your area, it can take between 1-5 working days for your broadband connectio…
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Does a router come with the broadband order?
Does a router come with the broadband order? No, a router is not included as standard in the subscription. When you pla…
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Low/Poor Speed
If you're experiencing slow speeds or poor connection quality, this guide will help you troubleshoot the issue systemat…
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Can I get a public IP address?
A public IP address allows your devices to be reached from anywhere on the internet. This is useful if you need remote …
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Mitt bredband fungerar inte.
If your broadband connection isn't working, start by restarting both your fiber modem and router. This simple step reso…
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My Internet is Slow — Step-by-Step Troubleshooting Guide
If you're experiencing slow internet speeds, it can be frustrating and impact your productivity or entertainment. This …
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Fiber vs Mobile Broadband: Which Should You Choose?
When choosing between Fiber Optic and Mobile Broadband for your internet needs, it's important to consider several fact…
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DNS Server Not Responding: How to Fix
If you're experiencing a "DNS server not responding" error on your Windows or Mac device, it can be frustrati…
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How to Fix ERR_NAME_NOT_RESOLVED in Chrome
When you encounter the ERR_NAME_NOT_RESOLVED error in Google Chrome, it typically means that your computer is unable to…
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How to Change Your DNS Server to 1.1.1.1 or 8.8.8.8
This article will guide you through changing your DNS server settings on Windows 10/11, macOS, and via your router to u…
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How to Set Up Port Forwarding on Your Router
Port forwarding is a feature that allows you to direct traffic from your router to a specific device on your local netw…
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What is IPv6 and How Does It Work?
The Internet as we know it relies on a system called IP (Internet Protocol) to route data packets from one device to an…
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How to Use Ping and Traceroute to Diagnose Network Issues
This article provides a comprehensive guide on how to use ping and traceroute (or tracert on Windows) for diagnosing ne…
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Wired vs Wi-Fi: Speed, Stability and When to Use Each
When choosing between a wired Ethernet connection and Wi-Fi for your Internetport services, it's important to understan…