When you encounter the ERR_NAME_NOT_RESOLVED error in Google Chrome, it typically means that your computer is unable to translate a website's domain name into an IP address. This can be due to various reasons such as DNS issues, typing errors in the URL, or firewall settings blocking access. Follow these steps to troubleshoot and resolve this issue.

Understanding ERR_NAME_NOT_RESOLVED

The ERR_NAME_NOT_RESOLVED error occurs when your browser cannot find the IP address for a domain name you are trying to visit. This can be caused by several factors including DNS server problems, incorrect URLs, or network configuration issues.

Step-by-Step Troubleshooting Guide

1. Check Your Internet Connection

Ensure that your internet connection is active and stable. Try accessing other websites to confirm if the issue is specific to one site.

2. Clear DNS Cache

Clearing your DNS cache can help resolve issues with domain name resolution.

  1. Open Command Prompt as an administrator.
  2. Type the following command and press Enter: ipconfig /flushdns
  3. Restart your browser to see if the issue is resolved.

3. Try a Different DNS Server

Sometimes, switching to a different DNS server can resolve the problem.

  1. Open Network & Internet settings in Windows Settings.
  2. Select your active network connection and click on Properties.
  3. Click on Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6).
  4. Select Properties again, then choose Use the following DNS server addresses.
  5. Enter Google's public DNS servers: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4.
  6. Click OK to save changes and restart your computer.

4. Check the Hosts File for Errors

The hosts file can sometimes contain incorrect entries that cause domain resolution issues.

  1. Open Notepad as an administrator.
  2. Navigate to and open the hosts file located at C:\Windows\System32\drivers\etc\hosts.
  3. Check for any incorrect or outdated entries. The default hosts file should only contain a few lines of comments and no domain mappings unless intentionally configured.
  4. Save changes and restart your computer.

5. Disable VPN Temporarily

If you are using a VPN, it might be causing the issue by altering DNS settings or blocking access to certain sites.

  1. Disconnect from your VPN service.
  2. Try accessing the website again in Chrome.

6. Restart Your Browser and Computer

Sometimes, simply restarting your browser or computer can resolve temporary glitches causing DNS issues.

  1. Close all instances of Chrome.
  2. Restart your computer.
  3. Open Chrome again and try accessing the website.

Troubleshooting Tips

  • Check for Typos: Ensure there are no typos in the URL you are trying to access.
  • Firewall Settings: Verify that your firewall or security software is not blocking Chrome from accessing the internet. You may need to add an exception for Chrome.
  • ISP Issues: Contact your Internet Service Provider (Internetport) if the problem persists, as there might be issues with their DNS servers.

If you have followed all these steps and are still experiencing the ERR_NAME_NOT_RESOLVED error, it may be helpful to seek further assistance from our support team or check for any ongoing service disruptions on our status page.