Depending on how the city network works in your area, it can take between 1-5 working days for your broadband connection to be fully set up. In some cases, especially if there are additional installation requirements or if you're located in a more remote area, this process might take longer. We will not charge you any fees until we have confirmed that the city network has been successfully connected and your service is active.
To keep you informed throughout the process, we recommend providing us with a valid mobile phone number when placing your order. Once your broadband service has been activated, you will receive an SMS notification to confirm that everything is ready for you to start using it. This message will typically include important information such as login credentials and next steps.
In the meantime, there are a few things you can do to prepare:
- Check your equipment: Ensure that all the necessary hardware, such as routers or modems, is in good working condition. If you're unsure about this, our customer support team can offer guidance.
- Inspect your installation area: Make sure there's a suitable location for your modem and router where it will have clear access to power outlets and network cables if needed.
- Stay connected: Keep an eye on any updates from Internetport regarding your order status. You can also check the status of your installation online through our customer portal using the reference number provided at the time of ordering.
If you have not received your SMS notification or if there are delays beyond the expected timeframe, don't hesitate to contact our customer support team for assistance. They can provide you with an update on your installation status and help resolve any issues that may arise.