You can order broadband even if you have payment defaults. We always perform a credit check because connecting a broadband subscription involves costs that we pay to various city networks in Sweden. However, we understand that financial situations can change, and we offer options for customers with payment remarks.
Payment Terms with Defaults
When you have payment remarks, the following applies:
- Advance Payment: Two months' subscription fees must be paid before activation. This ensures that we cover any initial setup costs and potential delays in service provision.
- Security Deposit: One month's fee is held back as security in case of missed or non-payment. This deposit will only be used if there are issues with your payments after the service is activated.
- Normal Operation: After activation, the subscription runs as usual. You will be billed on a monthly basis, and you can enjoy uninterrupted broadband service provided that you meet your payment obligations.
To proceed with an order despite having payment defaults, follow these steps:
- Contact our customer support team to discuss your situation. They can provide personalized advice and guide you through the process.
- Prepare for the advance payment of two months' subscription fees. Ensure that you have sufficient funds available in your account before contacting us.
- Once you've discussed your options with customer support, they will provide you with a quote or invoice for the advance payment and security deposit.
- Make the required payments as instructed by our team. This may be done via bank transfer, credit card, or another method specified in your quote or invoice.
- After we receive the payments, your broadband service will be scheduled for activation. Our team will coordinate with the relevant city networks to ensure a smooth setup process.
Once the advance payment is received, your broadband service will be activated and operate normally. We recommend setting up automatic payments or reminders to avoid any future payment defaults and maintain a good standing with us.
If you have any questions or need further assistance throughout this process, please don't hesitate to reach out to our customer support team. They are available via phone, email, or live chat to help you every step of the way.