If you're experiencing connectivity issues, follow these steps to check if there's a known outage affecting your area before contacting support. This will help you determine whether the issue is on our end or if it might be related to your local network or equipment.
How to check for outages
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Step 1: Check the status page
Visit status.internetport.se, our dedicated service status webpage. This page provides an overview of the current operational status of all city networks we serve. If there is an outage in your area, it will be displayed here with details about the affected services and estimated resolution times. Look for any red or yellow indicators next to your city's network name, as these signify issues.
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Step 2: Check your city network's outage information
If you don't find anything on the status page or if the issue is not listed, navigate to your specific city network's outage information page. You can usually find a link to this page from the main status page under your city's section. Here, you'll find more detailed updates about local outages, including any planned maintenance that might affect service.
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Step 3: Contact support if needed
If you still don't find any information about an outage affecting your area, it's likely that the issue is specific to your connection. Before contacting us, try restarting your modem and router, as this can often resolve temporary connectivity issues. If the problem persists after a restart, submit a support ticket to us for further assistance. Be sure to provide detailed information about the issue, including any error messages you're seeing and how long the problem has been occurring.
Remember, staying informed about service status can save both you and our support team time. Regularly checking the status page is a good practice, especially if you live in an area prone to network disruptions. For any other questions or concerns, feel free to reach out to our customer support team via email, phone, or chat.